Business Process Transformation (BPT) and Total Quality Management (TQM)

Both are models used to improve business performance and agility. In other words models for strategic change.

  • Business Process Transformation
    • Organizations are looking to simplify processes and establish best practices.
    • A solid foundation can be created this way which will impact the core operation of the company and enable it to focus its key business drivers.
    • Got this from rdi.co.uk – “Business process transformation is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed”
    • Is a top-down approach. It is about looking at entire processes than specific activities
  • Total Quality Management, Lean, Six Sigma etc. – Organizations are seeking continuous improvements in Quality also following these methodologies
    • TQM refers to the culture, attitude and structure of a company that seeks to provide customers with products/services that satisfy customers needs.

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